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Return Policy


Return Policy

Don’t love your purchase from us? Not to worry, you have 7 days from
your delivery date to return for a store gift card. Items should only be
returned if the item is unworn and in its original condition – if not, we
cannot issue the store gift card.


Return fee is covered by the customer.

Customers only have 24 hrs to cancel order from time of purchase otherwise, order will be shipped in the order it was placed & customer will be responsible for returned package. 

Sale items, shoes, accessories, bodysuits & swimwear are all Final Sale
and may not be returned under any circumstances – these are yours to

Return Address:

Attn: Crystal Rose Boutique

772 Vermont St.

Brooklyn, NY 11207

Return FAQs

How long after receiving my order can I make a return?

You have up to 7 days to return your order after the day it was delivered. If
you return your order after the 7 day time period, it will not be accepted.

Can I exchange an item?

We currently do not offer exchanges. If you would like to exchange an item,
we would recommend returning the unwanted item back to us and using your
store gift card to place a new order.

Can I get a refund?

We currently do not offer refunds for unwanted orders. You will, however,
receive a gift card via e-mail that you can use at any point to make another

Have you received my return? 

Please allow up to 10 business days for your items to be returned back to us.
Our Returns Department will send you a confirmation e-mail once your return
has been received and processed. If you have not heard any communication
from us after the 10 business day timescale, please contact us at
shopcryssie@gmail.com however, these things take time so please be patient!

I received the wrong item, how should I go about returning it?

If you received the wrong item, firstly, we apologize! E-mail
shopcryssie@gmail.com with your order number, incorrect item, and what
you are missing from your order. We will take care of you! 

What is eligible for return?

Everything can be returned! The only items not eligible for return are: final
sale items, swimwear, bodysuits, shoes and accessories.